Mitel Networks Corp
The Mitel Global Partner Program integrates best in class elements to align partners with Mitel’s mission to connect,
collaborate, and provide innovative services to customers.
The Program recognizes and rewards partners for their critical role in the customer communications lifecycle by
introducing new resources, training, tools, and incentives that reflect the need to deliver customer value and choice
through their entire unified communications journey
Contact Center Specialization
Contact Center focused partners are awarded the Specialization badge based on strict criteria that is reviewed annually based on their performance, consistency & expertise in Contact Center Solutions.Customer Champion
Partners are awarded the Customer Champion badge based on their performance in Installed Base Activation. Qualifying partners are those scoring a minimum of 100% when comparing their active seats at the beginning of the Global Partner Program year to the current measurement period.Finance Specialization
Finance focused partners are awarded the Specialization badge based on strict criteria that is reviewed annually based on their performance, consistency & expertise in the vertical of Financial Services.Healthcare Specialization
Healthcare focused partners are awarded the Specialization badge based on strict criteria that is reviewed annually based on their performance, consistency & expertise in the vertical of Healthcare.Hospitality Specialization
Hospitality focused partners are awarded the Specialization badge based on strict criteria that is reviewed annually based on their performance, consistency & expertise in the vertical of Hospitality.Public Sector Specialization
Public Sector focused partners are awarded the Specialization badge based on strict criteria that is reviewed annually based on their performance, consistency & expertise in the vertical of Public Sector. This includes All Education (K-12 & Higher Ed), Government (State, Local, County & Municipal Government agencies)Technical Excellence
Partners earn the Technical Excellence badge when their overall Technical Performance Index (TPI) score is above 80%. The TPI calculation is based on three performance indicators related to the number of support tickets closed at level 1, the percentage of tickets raised via the web and the number of defects that are identified to Mitel.
